Support Centre

How do I re-install Trackpal?

Last Updated: Apr 19, 2017 12:41PM BST
To re-install Trackpal follow these steps. You will need to un-install it, before installing it again.

Note: You will not lose any data when un-installing Trackpal. All your data is on our servers.

First un-install Trackpal

1. Press Windows Key + R
2. In the run window enter appwiz.cpl and press enter.
3. Click Trackpal for Excel in the list.
4. Double-Click the item and follow the un-install process.

Next, install Trackpal

A note on install errors: If you get an error when installing Trackpal, try toggling off your anti-virus to install the software, and then toggling it back on once it's installed. 

To install Trackpal follow these instructions:

  1. Ensure you have Excel 2007 or higher installed and that it is not currently running.
  2. Download and run the setup file from here.
  3. Run Excel.
  4. Click on the Trackpal tab.
  5. Click Login & Setup Trackpal Account.
  6. Enter the login details provided to you.
http://assets0.desk.com/
false
trackpal
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete