Support Centre

How do I reset my password?

Last Updated: Jul 05, 2016 09:20AM BST

Resetting your Trackpal password is easy within the Trackpal tab in Excel.

To reset your password:

  1. Click on Login & Setup
  2. Click on reset password
  3. Enter your username (your email you use to log in to Trackpal) and press OK
  4. A password reset email will be sent to this email address
  5. Obtain your password Reset Code from the email
  6. Press Close on the previous dialogue box 
  7. Now fill our the Change Password dialogue box, where you'll need to input your Reset Code and your new password

Alternatively

If another member of your team has access to Trackpal, and they are an admin, then they can reset your password from the Account Settings > Users area.
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